The names of the childrens hospitals were obtained from the software vendor. Pediatric nurse telephone triage provides trustworthy clinical recommendations to help your staff deliver superior telephone advice call after call. Our customers range from small practices and clinics to large healthcare systems and after hours services. Look here for clear, straightforward advice encompassing all the basics of stateoftheart nurse triage. Each day our nurses provide advice on a wide range of topics from fevers, respiratory problems, to medication dosing. Perfect for telephone triage nurses in busy pediatric practices and clinics. Telephone triage continuing education developed by an expert in the field of telephone triage since 1985. Triage and call support software give your staff and nurses guidance through triage with gold standard and branching protocols. However, jumpstart was designed specifically for triaging children in disaster settings.
The ideal decision support tool for nurses in family practices and other clinics serving a full age range of patients. The second objective is to educate nurses to better understand the rationale behind the barton d. Our customers range from small practices and clinics to. The survey consisted of a brief scripted portrayal of 6 hypothetical patients who may be admitted to a hospitals general floor, icu, or an intermediate care unit imcu. A nurse who works telephone triage isnt a doctor and she doesnt play one on the phone. Schmittthompson clinical content licenses its triage protocols to several call center software vendors and outsourcing service providers. Because of the variety of ages and reasons for the phone call, the triage protocols have to be extremely comprehensive, need to be reevaluated regularly, and need to give targeted advice based on the symptoms and disposition of the caller. Pediatric telephone protocols, 15th edition a goto resource for telephone care triage, which covers a broad spectrum of caller concerns.
Now in its third week, the telephone triage program has already received over 300 calls from parents with questions about how best to handle their sick childs condition. Several of us in call center are thinking about taking it, but we do strictly pediatric triage calls. Vanderbilt university medical center recently debuted a new program to assist area pediatricians with afterhours calls from patients. The study evaluated both reliability and validity of the esi for children. Reduce or eliminate voicemail with easy call handling that doesnt allow any calls to fall through the cracks. The first objective is to teach nurses how to perform nurse telephone triage using standard triage guidelines. A triage nurse plays a very important role in emergency room settings where a patients condition is assessed and monitored. It combines the latest evidencebased data with the authors broad pediatriccare. Triage protocols triage logic software and service. Telephone nurse triage software provides established and proven protocols, which can be used by trained and experienced nurses to verbally assess patient symptoms and conditions, making and documenting the recommended course of action. Referring your patient to the pediatric emergency department is another option, but knowing they may wait hours to be seen comes with its own challenges.
Schmitt pediatric telephone triage software cleartriage. The center, which operates 247, has two medical directors. Over 5 years of experience in the medical field as a cna andor hha. Teletriage systems provides critical continuing education online courses to. Does the exam also cover adult triage or scheduling appointments and making referrals. Basic information provided by the answering service initiates an algorithm prioritization level for the rn. The advantage of working with these partners is being assured of current content, licensed legally from stcc. Pediatric care now a call away new telephone triage. Breastfeeding telephone triage and advice resource to help nurses, lactation professionals, and other medical staff confidently advise breastfeeding mothers by phone. Schmittthompson clinical content licenses its protocols and health information to a variety of software vendors and triage service providers. Serving over 4,000 private practice physicians, clinics, hospitals, and educational institutions nearly everywhere in the united states. The pediatric esi research consortium conducted a large, multicenter study of the esi for pediatric triage and found that, while the overall reliability of esi version 4 is good, pediatric cases are more often mistriaged than adult cases travers et al. Experience in pediatric telephone triage including giving medical decision making and advice.
If you would like to work in nursing, but would prefer to be a specialist rather than a generalist, it is important to choose a specialty area. Our pricing is a little further down on this page, but first you need to decide whether you want the pediatric triage protocols, the adult triage protocols or both. The telephone triage nurse uses a sophisticated ai software program that prompts the nurse through a series of questions to determine the severity of a callers medical condition and a recommended course of action. We completed a telephone survey of pediatric hospitals in the united states with at least 2 nonneonatal pediatric wards and at least 50 acute inpatient beds. Barton schmitts pediatric telephone triage protocols. The primary endpoint was the number of rotavirus patients under 4 years triaged old per week. They assist the tcp through the data collection, triage, decisionmaking, disposition selection and advicegiving processes. Our highly trained nursing staff is available to answer your questions and concerns 24 hours a day. Plus, the weather outside is frightful and driving anywhere may create additional risk. The center uses triagelogic software, and schmittthompson evidencebased nurse triage protocols are built into the program. We analyzed data on children under 4 years old who were triaged by telephone triage nurses using software. Pediatric nurse telephone triage r2 digital library. Currently a working licensed practical pediatric nurse.
Prepare for flu season with virtual triage tool anytime. Staff at new cross hospital, in wolverhampton, are involved in a project to develop a paediatricspecific triage tool that can be used in eds, assessment units and walkin centres throughout the uk. The emergency severity index, version 4, for pediatric. The software prompts the nurse based on previous responses. Pediatric nurse telephone triage a decisionsupport tool that is a companion to pediatric telephone protocols, and helps office staff deliver superior telephone advice. Registered nurse with 3 or more years of experience in a medical telephone triage experience highly preferred. Telephone triage nurses evaluate the seriousness of a callers condition based on the symptoms. In the ed the triage nurse would perform the rating, guiding patients in levels 1 and 2 to the cpr cardiopulmonary resuscitation unit of the ed and the others to. Job description for a pediatric medical advice nurse. More than 10,000 physician offices use our telephone protocols in book and electronic formats for managing daytime calls. We have a nurse available 24hours per day and seven days per week to provide guidance to you. Triage of intermediatecare patients in pediatric hospitals. New telephone triage pediatric nurse careers are added daily on.
It provides practical, howtodoit guidelines that make it an ideal staff training and skillsbuilding tool. Since 1999, night nurse has specialized in delivery of reliable triage services for the medical community. Pediatric nurse telephone triage is a pediatric nurse triage tool that has 2 major objectives. The emergency severity index, version 4, for pediatric triage. A total of 17 registered nurses, all with a minimum of five years of experience, provide afterhours 8 pm8 am and weekend patient call coverage for your pediatric physicians. The program operates 247 and has a medical director for pediatric patients. Previous experience telephone triage using electronic triage software and computerized medical protocols is considered an asset. Cleartriage is a webbased decision support tool for telephone triage nurses and the leading provider of the schmittthompson telephone triage protocols. Apply to triage nurse, nurse practitioner, telemetry nurse and more. Cleartriage provides decision support software for telephone triage nurses to more organizations than any other company. The tool has been piloted in the hospitals paediatric assessment unit already with some success, but is yet to be validated. Thousands of nurses from more than five hundred organizations use cleartriage every day. How much does a staff nurse rn phone triage make in the united states. A companion to pediatric telephone protocols is an invaluable resource for novice and seasoned triagers alike.
Previous experience telephone triage using electronic triage software and computerized medical protocols is. Pricing and plans for telephone triage software cleartriage. The lowstress way to find your next telephone triage pediatric nurse job opportunity is on simplyhired. Our proprietary call center software platform is designed by physicians, nurses and ph.
Telephonic utilization management nurse rn work at home. Schmitt pediatric telephone triage software cleartriage 20190310t18. A written survey was mailed to the identified managers of childrens hospitalbased tta programs in the united states that use the pediatric telephone triage and advice system ptas software national health enhancement systems, phoenix, ariz. Plan on furthering education within the next few years to become an rn. Computerized pediatric telephone triage and advice. This position, of pediatric hematologyoncology nurse navigator, will provide triage support and care coordination for this high acuity patient population in. Active rn license in the states in which the nurse is required to practice. The two pediatric protocols have been updated, both in cleartriage and in the links below. The jumpstart pediatric triage mci triage tool is a variation of the s. Has anyone taken the ncc telephone nursing practice certification exam. Both systems are used to sort patients into categories at mass casualty incidents mcis.
Pediatric nurse telephone triage a decisionsupport tool that is a companion to pediatric telephone protocols, and helps office staff deliver superior telephone advice breastfeeding telephone triage and advice resource to help nurses, lactation. The schmitt pediatric and thompson adult telephone protocols are decisionsupport tools for telephone care providers tcps. The pediatric hematology oncology department at the duke childrens health center are active in delivering exemplary care for each patient to ensure an excellent patient experience. Most telephone triagers are registered nurses with special advanced training. Nurse journal, a website dedicated to the worldwide nursing profession, reports that salaries range widely for pediatric nurses. There are over 372 telephone triage pediatric nurse careers waiting for you to apply.
Pediatric nurses who answer parents phone calls do not make medical diagnoses or tell parents what might be wrong with their child. Jumpstart is probably the most commonly used pediatric mass casualty triage algorithm in the us. Schmitts pediatric triage protocols for your nurses and your ehr. Jumpstart pediatric triage algorithm radiation emergency. Certification in telephone triage telephone triage. Triagelogic provides nurse triage software and services to thousands of physicians nationwide. Due to the complexity of these calls, there may be longer wait times than the other options. Jumpstart, a pediatric version of start, was developed at the miami, florida childrens hospital in 1995 by dr. A third option is to lean on a virtual care software solution.
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